FAQ
Frequently Asked Questions
Have questions about our transport services? You’re in the right place! Below, you’ll find answers to the most frequently asked questions about bookings, pricing, pick-up locations, and more.
What is your cancellation policy?
We offer free cancellation on all transports up to 24 hours before your scheduled pickup. Simply email us or use the cancellation link in your confirmation email, and we’ll process your refund immediately no questions asked.
What Does a Private Transport Include?
A private transport is a pre-arranged, chauffeur-driven vehicle reserved exclusively for you and your group. Our professional drivers will meet you at the designated point mentioned in your confirmation, ready with all your travel details. With no waiting and no sharing, you’ll be taken directly to your specified destination comfortably, safely, and on time.
What if my flight is delayed?
No need to worry, we’ve got you covered. When you book with us, you’ll be asked to provide your flight details. Our driver will monitor your flight in real time and adjust the pickup accordingly, ensuring they’ll be waiting for you in the arrivals hall, even if your flight is delayed.
How can I pay for my booking?
You can pay directly to the driver at the end of your journey. We accept both cash and bank card payments for your convenience.
Unmissable Places to Visit in Paris
Enjoy doorstep service to your favorite destination at an unbeatable fare! If you have questions ? Our friendly team is always here to help.